Refund & Cancellation Policy

Consultation fees are refundable only before provider review begins.

Once a provider has reviewed a patient's information or rendered professional services, consultation fees become non-refundable.

Laboratory fees become non-refundable once testing has been ordered.

Prescription orders may be canceled before pharmacy processing begins.

Once a prescription has been transmitted to the pharmacy and pharmacy fulfillment has started, medication charges become non-refundable.

Due to state pharmacy regulations and patient safety requirements, prescription medications cannot be returned, exchanged, or refunded once they have been shipped.

Exceptions may be considered in cases involving:

• Pharmacy fulfillment errors
• Damaged products
• Incorrect medications
• Verified shipping issues

Patients should contact Metara Health Support within seven days of delivery if such issues occur.

Metara Health is committed to patient satisfaction. While medications cannot be refunded after shipment, support staff may provide account credits, provider follow-up, or other accommodations when appropriate.